Click & Collect

Covid Policy

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Cancellation under the Distance Selling Regulations

If you have ordered and taken delivery of your vehicle without visiting our site and you are not buying the car in the course of your trade or business, the following cancellation clause applies:

You have the right to cancel this contract within 14 days without giving any particular reason.

The cancellation period will expire after 14 days from the day on which you, or a third party on your behalf, collect or take delivery of your vehicle. We cannot accept a return of the car if it has been damaged, modified or altered from the condition it was delivered in. 

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement sent by post or email to our address.

  • D&S Auto's, 15 Winfield Close, Mile Oak, Portslade, East Sussex. BN41 2YW or in email to [email protected] and to reach us by 6pm on the 14th day following delivery and we will come and collect the vehicle for a refund.

If required, you can request a template cancellation notice form from us but it is not obligatory to use this specific template.  

To meet the cancellation deadline, it is sufficient for you to send your clear statement or form confirming your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation 

If you cancel this contract, we will reimburse to you payments received from you, including the cost of delivering the goods to you (except for the supplementary costs arising if you chose delivery over collection or a type of delivery other than the least expensive type of standard delivery offered by us). This reimbursement is subject to the following conditions:

We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. Anything over and above a standard test drive will be considered unnecessary handling and will lead to a deduction of £1.50 + vat for each mile driven over 50 miles. In addition, we will also be entitled to make a deduction for any damage or excess wear.

We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you the vehicle and all documents which were supplied including, but not limited to service histories and the V5 documentation.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. This may include handing back any part exchange vehicle if still available and/or seeking payment from you to cover any negative equity.

We will withhold the reimbursement until we have received the goods and all paperwork back in good order

It is your responsibility to return the vehicle without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us.

You will remain liable for the vehicle and so for its tax, insurance, and any fines, charges or penalties until it has been accepted back to our premises.

You will have to bear the direct cost of returning the goods and take full responsibility for the safe return of the vehicle.

You are only liable for any diminished value of the goods resulting from the handling other than which is necessary to establish the nature, characteristics and functioning of the goods according to the previous reference to test drives.

This cancellation (change of mind) clause does not affect any separate rights given to you in The Consumer Rights Act 2015 or the Sale of Goods Act 1979 (as amended).

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